Coffee and Coffee Beans

Due to their perishable nature and to maintain freshness, coffee and coffee beans are not eligible for returns or refunds. We are committed to providing you with the highest quality coffee, and this policy helps ensure that all our customers receive fresh products.

Non-Coffee Items

We have a 30-day return policy for non-coffee items. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youll also need the receipt or proof of purchase.

To start a return, you can contact us at webmaster@theespressolab.com.

If your return is accepted, well send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at webmaster@theespressolab.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youll also need the receipt or proof of purchase.

Refunds

We will notify you once weve received and inspected your return, and let you know if the refund was approved or not. If approved, youll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since weve approved your return, please contact us at webmaster@theespressolab.com.